At Hobsons we stand by the products we craft, we believe in quality and we will not be content until you are. So, if our beers, clothing or homeware have failed you in any way, please notify us as soon as possible to arrange return or exchange or refund. Please contact Hobsons Brewery Tel: 01299 270837 or email firstname.lastname@example.org.
As a consumer you have 14 days from receipt of goods to request a full refund or exchange.
We would ask for all goods to be returned intact no later than five working days from delivery.
Customers are asked to contact Hobsons Brewery within 72 hours of delivery to report damaged goods. If a product has been lost or is short please contact us within 48 hours of delivery. Products lost or damaged will be replaced free of charge provided we have the item(s) in stock, if the item(s) are out of stock we shall recommend a suitable replacement. The replacement order will be dispatched asap.
In line with the Consumer Rights Act 2015, the consumer has the right to change their mind and cancel the order (for no reason), return the goods and receive a refund. The consumers right to cancel an order for goods starts the moment that they place their order and ends 14 calendar days from the day they receive their goods.
If the parcel has been dispatched but returned back to us, we will refund you the cost of the product minus the delivery charges (delivery out and returned delivery).
Cancellation policy for Brewery & Foodie Nights:
If you have booked for a specific Brewery Night or Foodie event and wish to cancel your place we ask for at least seven days’ notice and a full refund will be made or tickets can be transferred to another event subject to availability. Unfortunately, if you cancel without giving seven days’ notice or don’t turn up to the event, no refund will be made.
Any queries on our delivery, returns and cancellation policies please contact the brewery:
Tel: 01299 270837